I just caught the tail end of an interview on Scott Simon’s Weekend Edition (opens in a new link) on NPR (National Public Radio) as he asked his guest to help us understand the impact that public expectations have on … Continued
In two recent experiences where long-time vendors disappointed me, I found the magic words needed to get the result I want while retaining a long-term relationship. The words are “You’re better than that.” Background As I stated earlier, I’ve had … Continued
My curiosity about the impact expectations have on results was triggered by Mary Kutheis’ Minute Shift message on realistic expectations for Thanksgiving dinner. Mary is a dear friend who does exceptional work in her role as executive coach and confidant. … Continued
I teach people to let go of the outcome, that they can be happy regardless of whether their expectations were met or not. How does that jive with the expectations and accountability that we employ in dealing with others? The … Continued