Who among us hasn’t received conflicting messages about expectations from someone in authority? It’s frustrating, if not exasperating…unless we know how to deal with it. Background A person responsible for scheduling volunteers was told by the person in authority that … Continued
One of the most effective ways to help others build confidence is through expectation and belief. There is no more powerful demonstration of the accuracy of this statement than that given in the 60-Minutes piece entitled The Monroe Doctrine (opens … Continued
Frustration is an inevitable aspect of the human condition; the question is “Are you dealing with it effectively? There are three ways in which we typically deal with frustration. We: Nurture it. Set it aside. Avoid it. Let’s explore each … Continued
Lewis Hyde’s book, A Primer for Forgetting (opens in a new link), provided insights about how memory differs for those with high degrees of confidence versus those who are less confident. Low levels of confidence The less confident among us … Continued
I just caught the tail end of an interview on Scott Simon’s Weekend Edition (opens in a new link) on NPR (National Public Radio) as he asked his guest to help us understand the impact that public expectations have on … Continued
In two recent experiences where long-time vendors disappointed me, I found the magic words needed to get the result I want while retaining a long-term relationship. The words are “You’re better than that.” Background As I stated earlier, I’ve had … Continued
My curiosity about the impact expectations have on results was triggered by Mary Kutheis’ Minute Shift message on realistic expectations for Thanksgiving dinner. Mary is a dear friend who does exceptional work in her role as executive coach and confidant. … Continued
I teach people to let go of the outcome, that they can be happy regardless of whether their expectations were met or not. How does that jive with the expectations and accountability that we employ in dealing with others? The … Continued