Over the years I’ve been asked on numerous occasions to do a program on conflict resolution. I refuse. It’s too late, conflict already exists. Instead, I offer a program on conflict prevention. In other words, I prefer getting ahead of … Continued
Confident people do not seek conflict, nor do they shy away from it. They realize that conflict is an inevitable aspect of life. There will always be people whose beliefs differ from theirs…and ours. These differences open the door to … Continued
In two recent experiences where long-time vendors disappointed me, I found the magic words needed to get the result I want while retaining a long-term relationship. The words are “You’re better than that.” Background As I stated earlier, I’ve had … Continued